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Return & Refund Policy

Returns

No returns allowed on any SALE items (items under the SALE section only), except for if flaws in workmanship are found (as long as the hang tag has not been removed). In the event that you are not 100% satisfied with any item you purchase, we accept returns on any item (other than SALE) that is unworn and has the hang-tag intact. This applies to any product shipped with defects in craftsmanship or material. We reserve the right to deny refund to sender without prior return approval. Only unworn items will be accepted for returns/exchange. Any defects in craftsmanship / material should be brought to our attention within 36 hours of delivery in order to be eligible for a return / refund.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will arrange a reverse pickup for you. We do not charge extra or debit any amount for reverse pickup. The pickup will be attempted twice, if the courier partner is unable to pickup the shipment due to your unavailability, you will have to send the shipment back to the company address on your own expenses. By any chance, if you have returned the wrong product to us then there won't be a refund applicable nor we will accept another return as one reverse pickup has already been completed successfully.

Additional non-returnable items: 
- Gift cards 

To complete your return, we require a receipt or proof of purchase.

To proceed with your return request, kindly follow the instruction at the return portal page under service or you can follow this link: https://colortheory.in/pages/return-portal

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Any returned item must be in its original packing and conditions, and all tags need to be intact. We won't be responsible for any damages that may occur during transportation if the item isn't returned in it's original packing. If the products are returned in a poor condition or have clearly been worn or have a foul smell then we will not be able to refund your money and if you need the product back upon refund rejection, then shipping cost has to be paid by you for the same.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow for a period of up to 14 days for us to process the refund. PLEASE NOTE : REFUND / BANK TRANSFER IS APPLICABLE ONLY FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.

If you have paid using COD, a coupon code or store credits worth the same will be provided to you on your registered e-mail address. The store credits or the coupon code WILL HAVE A VALIDITY OF 20 DAYS FROM THE DATE OF ISSUANCE.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@colortheory.in


Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Any items purchased with discount code offered by Color Theory in association with any special occasions / day cannot be returned for a refund.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please put in a request using our return portal on the website or send us an email at support@colortheory.in and send your item to: Color Theory, #93/3, 1st Cross, Near Sri Vinayaka Theatre, Marathahalli, Bangalore-560037, KA, India. First exchange is free and thereafter INR 150-200/- is applicable for exchanges and COD orders depending on your pin code.


Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: Color Theory, #93/3, 1st Cross, Near Sri Vinayaka Theatre, Marathahalli, Bangalore-560037, KA, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we are arranging the return pick up. If the item is shipped by you, then you will get the refund amount as paid by you for the product excluding shipping. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over INR 3500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Resale

Our products are not authorized for resale. Any attempt to return an item purchased through a third party will render our return policy void.

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Estimated Delivery Time

4-6 days for all pre-paid orders all over India.

4-7 days for all COD orders all over India.

All orders are shipped within 24 hours of receiving the order.